Privacy policy
Last updated: [DD Month YYYY]
This is an English translation provided for convenience. The French version is the legally binding one.
SOLVE is the app you open when something's going on. What you go through in it belongs to you, and we built the app to know as little as possible about you. This page explains what we collect (very little), why, and how you stay in control.
It applies to the Yes We Solve ("SOLVE") app, the yeswesolve.app website, the waiting list and the newsletter.
1. Who is responsible
Hera Wellness Group, LLC ("HWG", "we"), 131 Continental Drive, Suite 305, Newark, DE 19713, United States.
Personal data contact: privacy@yeswesolve.app
2. The essentials in 6 points
- No SOLVE account. You don't have a username or password with us. You go through the App Store or Google Play, that's it.
- Your gratitude journal stays on your phone. We have no access to it, and it's never sent to our servers.
- We don't ask how you're feeling. No mood tracking, no health questionnaire.
- We never see your bank details. Purchases go through Apple or Google.
- We never sell, rent or transfer your data, to anyone. No ads and no advertising trackers, neither in the app nor on the website.
- Your data is not used to train artificial intelligence.
3. What stays on your phone (we have no access to it)
- Your gratitude journal: what you write is stored only in the app, on your phone. No one at SOLVE can read it.
- Your favourites and your progress in the audios.
This data disappears if you delete the app. If you change phones, it only follows you through your phone's backup (iCloud or Google), managed by Apple or Google, not by us.
4. What we collect, and why
| Data | Why | Legal basis (GDPR) | Retention period |
|---|---|---|---|
| Usage statistics via Google Analytics for Firebase: screens opened, audios played, session length, device model, app version, country, technical device identifier | Understand what works and improve SOLVE | Your consent, requested when you open the app and changeable in Settings | 14 months maximum |
| Technical data: notification identifier, system version, operating logs | Make the app work, send you the notifications you've accepted | Performance of the service | As long as the app is installed |
| Subscription: status and dates, sent by Apple or Google, without your name or your card | Unlock your Premium access | Performance of the contract | Length of the subscription |
| Waiting list and newsletter (website form or Instagram): email, first name, quiz answers | Send you the SOS audios, news and the app launch | Your consent | Until you unsubscribe, at most 3 years after your last click or reply |
| Tester programme: email, device, your feedback | Test the app before launch | Your consent | End of the programme + 12 months |
| Messages to support: email, message content | Reply to you | Legitimate interest | 12 months after the last exchange |
| Website: the host's technical logs (IP address, date, page requested) | Run and secure the website. No audience measurement, no tracking cookies | Legitimate interest | Short period, set by the host (Vercel) |
The app doesn't ask for access to your location, your contacts, your photos or your microphone.
5. Who we share with
Only with the service providers that keep SOLVE running. They act on our instructions, under contract, and aren't allowed to use your data for themselves.
| Provider | Role | Country |
|---|---|---|
| GoodBarber SAS (CampusPlex, 95 cours Napoléon, 20000 Ajaccio) | App platform, content hosting, notifications | France (hosted in Europe) |
| Google (Firebase / Google Analytics) | App usage statistics, if you accept | Ireland / United States |
| Apple (App Store) and Google (Google Play) | Download, payment, subscription, refund | United States / Ireland |
| Omnisend | Sending emails (waiting list, newsletter) | Lithuania (EU) / United States |
| Vercel Inc. (440 N Barranca Ave #4133, Covina, CA 91723) | Website hosting | United States |
No reselling of data, not to advertisers, not to data brokers, not to anyone. We may only pass on data if the law requires us to, or if SOLVE is acquired, with the same protection as here.
6. Transfers outside the European Union
HWG is a US company and some providers are in the United States. When your data leaves the European Union or the United Kingdom, we rely on recognised safeguards:
- the provider's certification under the EU-U.S. Data Privacy Framework where it exists;
- otherwise, the European Commission's standard contractual clauses, supplemented by the UK Addendum for data coming from the United Kingdom.
7. Security
Encrypted connections (HTTPS), internal access limited to what's strictly necessary, providers chosen for their level of security. And the best way to protect your data is still not to collect it: that's why your journal never leaves your phone.
8. Minimum age
SOLVE is for people aged 18 and over. We don't knowingly collect data about minors.
9. Your rights
At any time, you can access your data, correct it, erase it, withdraw your consent, object to processing, ask for it to be restricted or ported, and give us instructions on what happens to it after your death (French law).
In practice:
- Statistics: turn them off in the app's Settings.
- Journal and favourites: delete them in the app, or delete the app.
- Newsletter: unsubscribe link at the bottom of every email.
- Everything else: write to privacy@yeswesolve.app. We reply within one month.
If we have reasonable doubt about your identity, we may ask you for proof. It's deleted as soon as your request has been handled. Someone else can exercise your rights on your behalf with a written mandate, and for a protected person, their legal representative does so. Your instructions about your data after your death can be sent to us at the same address.
If you feel your rights aren't being respected, you can contact the authority in your country: the CNIL in France (cnil.fr, or by post: CNIL, Service des plaintes, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07), the ICO in the United Kingdom (ico.org.uk). We'd rather you write to us first.
10. Changes
We may update this policy. The date at the top of the page changes each time. If we start collecting new data, we'll let you know in the app beforehand.
11. Contact
Hera Wellness Group, LLC — 131 Continental Drive, Suite 305, Newark, DE 19713, United States
privacy@yeswesolve.app