Terms of use and sale

Last updated: [DD Month YYYY]

This is an English translation provided for convenience. The French version is the legally binding one.

1. Who we are

Yes We Solve, also called "SOLVE" (the app, the yeswesolve.app website and the Yes We Solve social media accounts, together "the Service") is published by Hera Wellness Group, LLC ("HWG", "we"), 131 Continental Drive, Suite 305, Newark, DE 19713, United States. Contact: contact@yeswesolve.app.

2. Accepting these terms

By downloading or using the Service, you accept these terms and our Privacy policy. If you don't agree, don't use SOLVE.

3. What SOLVE is, and what it isn't

SOLVE offers guided audios, created and recorded by Floriane Rebourg, to help you get through an everyday situation and reconnect with your own resources.

SOLVE is a wellbeing tool. It is not a medical device, a therapy or psychological support, and it doesn't replace a health professional. Read our Wellbeing disclaimer before you start.

Your data is never sold, rented or transferred to third parties. The details are in our Privacy policy.

4. Using SOLVE

• You must be 18 or over.
• There is no SOLVE account: you download the app and subscribe with your Apple or Google account.
• Your gratitude journal, your favourites and your progress are stored only on your phone. You're responsible for its security and its backups: if you delete the app or lose your phone without a backup, we can't recover them.
• Deleting the app doesn't cancel your subscription (see section 7).

5. Free offer and SOLVE Premium

Some of the audios are available for free: [describe — e.g. the SOS audios].

SOLVE Premium gives access to the whole catalogue. It's offered as a subscription:

The price shown in the App Store or Google Play at the time of purchase is the one that applies.

SOLVE Premium can only be bought in the app, through the App Store or Google Play. There are no sales on yeswesolve.app, on our social media or by private message. If someone offers to let you pay for SOLVE somewhere else, it isn't us: don't pay, and report it to contact@yeswesolve.app.

Free trial: [if offered — x days]. If you don't cancel at least 24 hours before the trial ends, the subscription starts and the first payment is charged. One trial per person.

6. Payment and automatic renewal

• Payment is made through your Apple or Google account, under their terms. We never have access to your bank details.
• The subscription renews automatically for the same duration, at the same price, unless you cancel it at least 24 hours before the end of the current period.
• The amount is charged within the 24 hours before renewal.
• If we change a price, we'll let you know in advance. The new price only applies from the next renewal, and Apple or Google will ask for your consent where their rules require it.

7. Cancelling

• iPhone / iPad: Settings → [your name] → Subscriptions → Yes We Solve → Cancel Subscription.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Yes We Solve → Cancel.
• Cancellation takes effect at the end of the period you've already paid for. You keep Premium until then.
• Deleting the app doesn't cancel the subscription: you have to do it in your store.

8. Right of withdrawal

If you live in the European Union, you normally have 14 days to withdraw from a distance purchase.

SOLVE Premium is digital content available straight away. When you buy, you ask for immediate access and you acknowledge that you therefore lose your right of withdrawal once access has begun (Article L221-28 of the French Consumer Code).

Apple and Google apply their own withdrawal and refund rules, which may be more favourable: they remain fully valid.

9. Refunds

Purchases go through Apple or Google: only they can issue refunds.

• Apple: reportaproblem.apple.com
• Google: from your Google Play order history

We can't directly refund a purchase made in a store, but write to us if you run into a problem: we'll help you make the request.

10. The audios and what you can do with them

All SOLVE content (audios, scripts, voices, music, texts, visuals, brand, logo) belongs to HWG or its partners.

We give you the right to listen to the content for your personal use, in the app, as long as your subscription (for Premium) is active. This right is personal, non-exclusive and non-transferable.

You're not allowed to:

• record, download outside the app, copy or distribute the audios;
• use them in a professional setting (sessions, workshops, training) or a commercial one;
• modify them, translate them or have them read by another voice;
• use them to train or feed an artificial intelligence.

You can share a screenshot or a short excerpt on your personal social media, crediting SOLVE, without distorting it.

11. Rules of use

You agree not to:

• use SOLVE illegally or to harm anyone;
• try to access the Service other than through the app or the website, or hack, copy or overload it;
• resell or share your Premium access;
• use SOLVE to create a competing service.

If these rules aren't respected, we may suspend your access, after warning you, except in cases of serious abuse.

12. Changes to the Service

• We keep the catalogue evolving: new audios arrive, others may be removed or changed.
• Some features need an internet connection. Mobile data charges are your responsibility.
• We do everything we can to keep SOLVE running without interruption, but outages or maintenance can happen.
• If we shut SOLVE down, we'll let you know at least 30 days beforehand and stop renewals.

13. Liability

SOLVE is a general wellbeing tool. You remain the sole judge of your decisions and of how you use the audios. Listen to them in a safe place, never while driving or operating machinery.

To the extent permitted by law, HWG is not liable for indirect damage (loss of data, income or opportunities) linked to the use of the Service. Its total liability is limited to the amounts you've paid for SOLVE over the last 12 months.

Nothing in these terms limits our liability in the event of gross negligence or personal injury, nor the rights the law of your country of residence guarantees you as a consumer.

14. App Store (Apple) specific terms

If you downloaded SOLVE from the App Store:

• these terms are concluded between you and HWG, not with Apple;
• HWG, not Apple, is solely responsible for the app, its maintenance, its support and its content;
• if the app fails to conform, you can ask Apple to refund the price paid; Apple has no other warranty obligation;
• HWG, not Apple, handles any claim relating to the app (product liability, failure to meet legal requirements, consumer protection, intellectual property);
• you declare that you are not located in a country subject to a United States embargo and that you are not on a list of sanctioned persons;
• Apple and its subsidiaries are beneficiaries of these terms and may enforce them against you.

For any question or complaint about the app: contact@yeswesolve.app.

15. Governing law and disputes

The law that applies depends on where you live:

• You live in the United States: the law of the State of Delaware, the courts of Delaware.
• You live anywhere else (France, European Union, United Kingdom, rest of the world): French law, French courts.

In all cases, if you're a consumer, you keep the protection of the mandatory rules of your country of residence, and you can bring a claim before the courts where you live.

The protection of your personal data doesn't depend on this choice: it follows the GDPR if you're in the European Union and the UK GDPR if you're in the United Kingdom. It's all detailed in the Privacy policy.

If there's a problem, write to us first: we always look for an amicable solution. If that's not enough, you can turn to the consumer mediator free of charge: CM2C — Centre de Médiation de la Consommation de Conciliateurs de justice, 49 rue de Ponthieu, 75008 Paris — request online at cm2c.net.

16. Changes

We may update these terms. For any significant change, we'll let you know in the app or by email at least 30 days beforehand. If you don't agree, you can cancel before the change takes effect.

17. Contact

Hera Wellness Group, LLC — 131 Continental Drive, Suite 305, Newark, DE 19713, United States
contact@yeswesolve.app

18. General provisions

• Entire agreement: these terms, the Privacy policy, the Cookie policy and the Wellbeing disclaimer together form the contract between you and HWG.
• Force majeure: HWG is not liable for a delay or interruption caused by an event beyond its control (natural disaster, epidemic, general network outage, decision by an authority, outage at Apple, Google or GoodBarber).
• External links: SOLVE may contain links to other websites or services. We don't control their content; check their own terms.
• Severability: if a clause is found to be invalid, the others remain valid.
• Language: these terms are written in French. If they are translated, the French version prevails.
• No waiver: if we don't enforce a right at some point, that doesn't mean we're giving it up.